Refund policy
Since we are aligning your policy with Zambeel's operational rules no refunds, but free replacements for faults, we need to be very specific about the "Video Evidence" and the "7-Day Window." This protects you from having to pay out of pocket for a replacement if the supplier's deadline has passed.
Here is the updated, dropshipping-ready Refund & Replacement Policy:
At GulfZora, we are committed to providing premium spiritual technology. To maintain our standard of service and efficiency, we operate under a strict No Refund Policy.
All Sales are Final
Once an order is placed and processed, we do not offer returns, refunds, or exchanges for change of mind, personal preference, or incorrect size selection. Please consult our sizing guides and product details thoroughly before finalizing your purchase.
Damaged or Defective Items
If your item arrives damaged, defective, or if you receive the incorrect product, we will provide a replacement at no additional cost. To qualify for a replacement, you must follow these requirements:
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Reporting Window: Contact us within 48 hours of receiving your package.
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Evidence: Email dujanaaziz@gmail.com with your order number and a clear video showing the defect or the incorrect item received. This video is mandatory for our quality control and supplier verification.
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Condition: The item must be in its original packaging.
Important Timeframes
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Within 7 Days: Approved replacements for faulty items are processed free of charge.
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Beyond 7 Days: Requests for replacements due to defects reported after 7 days of delivery may be subject to additional shipping or processing fees.
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Beyond 30 Days: No replacements or claims can be accepted.
Cancellations
Orders are transmitted to our fulfillment center immediately to ensure the fastest possible delivery. Therefore, cancellations can only be requested within 1 hours of order placement.