Shipping policy

Thank you for choosing GulfZora. We are dedicated to delivering your spiritual essentials with speed and care. Please review our shipping terms below to understand our fulfillment process.

1. Order Processing Times

  • All orders are processed within 1–2 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be slightly delayed. Please allow for additional processing time during peak seasons.

2. Delivery Estimates

We utilize a network of regional and international logistics partners to ensure your order reaches you as efficiently as possible. Our estimated delivery windows are:

  • United Arab Emirates: 2 – 4 Business Days

  • GCC Countries: 5 – 10 Business Days

  • International: 10 – 15 Business Days

Note: These timeframes are estimates. Actual delivery may vary based on local carrier speeds and customs processing.

3. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email. This will include a tracking number that becomes active within 24 hours, allowing you to monitor your delivery’s progress in real-time.

4. Customs, Duties, and Taxes

GulfZora is not responsible for any customs or taxes applied to your order. Any fees imposed during or after shipping (such as tariffs or VAT) are the sole responsibility of the customer.

5. Risk of Loss & Damages

Once an item is transferred to the shipping carrier, the risk of loss passes to the customer. However, your satisfaction is paramount. If your order arrives damaged or defective, please contact us at dujanaaziz@gmail.com within 48 hours of delivery.

To process a claim for a replacement, we require a clear video of the damaged item and its original packaging.